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+ | ====== How to start a wiki in your business ====== | ||
+ | ===== Check 1: Find a (good) Maintainer! ===== | ||
+ | |||
+ | Maybe you as the reader of this checklist are the future maintainer of your business wiki. | ||
+ | Be prepared for the following tasks, or delegate them to more suitable coworkers. | ||
+ | |||
+ | * check this cceck list (when reading this item twice, beware of infinite recursion ;-) ) | ||
+ | * be encouraged! | ||
+ | * be a trainer! | ||
+ | * be a support center! | ||
+ | * be an editor! | ||
+ | |||
+ | |||
+ | |||
+ | |||
+ | |||
+ | ===== Check 2: Find a good Reason! ===== | ||
+ | |||
+ | Obviously, there are many good reasons for starting a wiki. | ||
+ | But, which benefits do **your** business achive from a wiki? | ||
+ | |||
+ | Starting a wiki costs time, and to run it successfully likewise do. | ||
+ | |||
+ | * Which information systems in your business are affected from a wiki? | ||
+ | * do you have a content or document management system running? You probably don't want to compllicate the workflows by introducing yet-another-information-system! | ||
+ | * do you have fileserver/ | ||
+ | * do you have an intranet running? You maybe have to split the content areas between intranet an wiki! | ||
+ | * which knowledge you want to share (see also: Check 5: Choose proper content areas)? | ||
+ | * static information can be stored in a simple intranet application, | ||
+ | * media files are usually better managed in a media/asset management system! | ||
+ | * how collaborative work is done in your business? | ||
+ | * do there are certain workflows? Maybe a document/ | ||
+ | * do you have large, distributed teams? Keep in mind: you have to share the knowledge about the wiki, too! | ||
+ | |||
+ | ===== Check 3: Find the best Engine! ===== | ||
+ | |||
+ | There are a lot of wiki engines available, many of them can be compared in http:// | ||
+ | |||
+ | But: how deep do you have to struggle in feature decisions, which features are relevant? | ||
+ | |||
+ | * Do there are solely IT professionals in the group of your wiki editors? | ||
+ | * Congratulations: | ||
+ | * Do you need a hosting service or maintain the wikiengine on yourself? | ||
+ | * If you have confidential content, you probably don't want to put it outside your office... | ||
+ | * Do you want to run the wiki engine on existing servers? | ||
+ | * Then you are restricted on the system requirements. | ||
+ | * Do your team is distributed? | ||
+ | * RSS feeds are very useful to keep anybody up-to-date on changes of the wiki content. But: Maybe you have to introduce RSS in your business, too... | ||
+ | * Email notifications about changes may be very useful for you. | ||
+ | * The larger and the more distributed the team is, the more you probably want to regulate the access and edit rights. Check out the Security/ | ||
+ | |||
+ | ===== Check 4: Choose the right team! ===== | ||
+ | |||
+ | The more content is stored in the wiki, the more people uses it. | ||
+ | |||
+ | So, how to unleash the power of the wiki virus? | ||
+ | You stuck in the problem of producing the intiial content. When reaching the break-even point, | ||
+ | the wiki users may turn into wiki editors - or maybe not. | ||
+ | |||
+ | If you dont want to build up the initial content alone, setup a team of trailblazers. | ||
+ | |||
+ | choosing them from different divisions may be clever: not only for having allies distributed in your organisation - especially the intial content will become more common. | ||
+ | |||
+ | ===== Check 5: Choose proper content areas! ===== | ||
+ | |||
+ | The main disadvantage of a wiki is the lack of structure. | ||
+ | |||
+ | If you dont want a clump of content, setup a initial structure. | ||
+ | It can be useful to protecd the index pages from being edited by anyone. | ||
+ | |||
+ | And don't forget to | ||
+ | * setup a playground | ||
+ | * setup a howto | ||
+ | * setup the documentation | ||
+ | |||
+ | ===== Check 6: Choose a proper start time! (Take time!) ===== | ||
+ | |||
+ | Setting up the wiki (namely the wiki's content) is time consuming. | ||
+ | |||
+ | be prepared to: | ||
+ | |||
+ | * convict your boss | ||
+ | * teach your allies | ||
+ | * setup content | ||
+ | * teach and support your coworkers | ||
+ | |||
+ | ===== Check 7: Maintain! ===== |